NoticeCustomer Service Center Error
2024-05-29 16:34
Hello Adventurers,
This is CM Eve of <Moonlight Sculptor: Darkgamer>
This is CM Eve of <Moonlight Sculptor: Darkgamer>
We have noticed a Inquiry Ticket Storage Server Error in Customer Service Center from 05/27 (Mon) 16:30 ~ 05/28 (Tue) 11:10 UTC +8, and submitted inquiries have gone missing.
The issue has been fixed after 05/28 (Tue) 11:10 UTC +8, and all later submitted Inquires are normal, but we are sorry to inform you that inquiries submitted between error are lost, and are difficult for us to answer and help Adventurers who have submitted inquiries.
Even if it is a hassle, we would like to ask Adventurers who have submitted inquiries in the set timeframe to re-submit their inquiries through in-game Customer Service.
We are terribly sorry for the inconvenience caused by Customer Service Centre error,
and promise to help and reply to all Adventurers who submit their inquiries again as fast as possible.
Thank You.
-
NoticeItems with Expiration Date Disappearance Issue (Fixed)2026-02-25
-
Notice2/25(Wed) Update Ongoing Requests Cancel Pre-Notice2026-02-23
-
Notice2/25(Wed) Regular Maintenance Notice2026-02-20
-
Notice2/18(Wed) Login Error Compensation2026-02-19
-
NoticeTalorc's Tomb Entrance Jumping Channel's Weakened Cheul Issue Compensation2026-02-12
-
Notice2/11(Wed) Regular Maintenance Notice2026-02-06
-
NoticeThe Known Bugs of February (Modified)2026-02-03
-
NoticeIssue with Frozen/Twilight Token used for Glorious Token (Fixed)2026-02-03
-
Notice2026 February Update Preview by KimPD2026-02-01
-
Notice[Tier 2] Class Change Step-Up Ⅲ Product's Versa Point Missions Issue2026-01-28
-
Notice1/25(Sun) Amon Raid Disconnection Issue2026-01-26
-
Notice1/28(Wed) Regular Maintenance Notice2026-01-23
-
NoticeCompensation for Issues Occured after 1/14(Wed) Maintenance2026-01-20
-
Notice1/20(Tue) Wintry Spiren 02:00 (UTC+8) Unavailable Entry Issue2026-01-20
-
NoticeBustling Winter Hunting Ground Temporary Free Time Increase2026-01-15