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9/11(Wed) Buff Removal Issue (2nd fixed)

2024-09-11 19:00


Hello Adventurers,
This is <Moonlight Sculptor: Darkgamer>. 

First of all, we apologize for the inconvenience caused during your gameplay.
We have sent items to replace the deleted buffs via in-game mail to the adventurers who experienced the issue.

If you are one of the adventurers who have not received the compensation mail,
please contact our Customer Support Center. We will investigate and resolve the issue promptly.

Once again, we apologize for the inconvenience caused.
We will continue to strive to provide a smoother gaming experience for all adventurers.

Thank you for your understanding.
 
 
As of 8:45 PM(UTC+8), the issue where buffs were removed when moving to the Mt. Livias region has been fixed.
You can now move to the area and enjoy the game without problems.

We kindly ask adventurers to reconnect for a smoother gameplay experience.
Additionally, we are currently reviewing and discussing the issue of the missing buffs internally.
Once compensation has been decided, we will notify you through an additional announcement. 

We apologize once again for the inconvenience this may have caused,
and we will do our best to provide a more stable service.

Thank you.


Hello Adventurers,
This is <Moonlight Sculptor: Darkgamer> CM Eve. 
 
Following the update on 09/11 (Wed), we have confirmed that buffs are being removed when entering the Mt. Livias region.
We have taken action to restrict entry and movement in that area.

We are currently investigating and addressing the issue and will work to resolve it as quickly as possible.

We apologize for the inconvenience caused to your gaming experience
and will continue to strive to provide a more stable service.

Thank you.
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